Netflix desktop app is not working on windows 10 - Microsoft Community
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- How to Fix Netflix App Not Working on Windows 10 Computers
There are various reasons behind the Windows 10 Netflix app not working, crashing, not opening, or unable to play any video, etc. Also, customers have complained about a black screen on their TV when they start Netflix and because of this, they are unable to stream anything.
But before you try any advance troubleshooting methods, it is always recommended to make sure of the following:. After performing the above, if your Netflix app is still not working properly then try the below methods. Below are given different methods using which you can fix your problem of Netflix app not working on Windows It can be possible that the Netflix app is not working problems arising because your Windows is missing some crucial updates or the Netflix app is not updated.
By updating the Windows and by updating the Netflix app your problem may be resolved. From the left-hand side menu, click on Windows Update.
Once the updates are downloaded, install them and your Windows will become up-to-date. Open the Microsoft Store by searching for it using the search bar. Hit the enter at the top result of your search and the Microsoft Store will open up. Click on three dots icon available at the top right corner. After updating your Windows and Netflix app, check if your Netflix app is now working properly or not.
By resting the Netflix app to its default settings, the Netflix app may start working properly. To reset the Netflix Windows app, follow the below steps:.
Click on the Netflix app then click on the Advanced options link. Now click on the Reset button under the Reset option. After resetting the Netflix app, your problem may be fixed. When you update Windows or install a third-party app then it can corrupt the video drivers of your system. If you face any such issues then you can easily update graphics card drivers and resolve the Netflix app problem. Reinstall Graphics Card Driver. Once you are sure that you have removed everything, try installing the drivers again.
The mspr. The file name mspr. This file is stored in the following directories:. By deleting the mspr. To delete mspr. Now double-click on the C: drive Windows drive to open.
From the search box that is available on the top right corner, search for the mspr. Type mspr. Wait until the search is completely finished. Once the search is completed, select all the files under mspr. Press the delete button on your keyboard or right-click on any one file and select the delete option from the context menu. Once all the files related to mspr. Once the computer restarts, again try to run the Netflix app and it might run without any issues.
Sometimes Netflix app does not connect to the internet because it is trying to resolve the server IP address for the entered URL which maybe not be valid anymore and that is why it is not able to find the corresponding valid server IP address.
To flush DNS follow the below steps:. Or you can use this guide to open Elevated Command Prompt. Type the following commands one by one and press Enter after typing each command:.
Make sure to click on Status then scroll down to the bottom of the page and click on the Network and Sharing Centre link. Click on your network connection Wi-Fi , and click on the Properties button. In order to stream videos on Windows 10, Netflix app uses Silverlight. Generally, Microsoft Silverlight updates automatically to the latest version during Windows update. But you can also manually update it by downloading it from the Microsoft website and then install it.
After the installation is complete, restart your computer and check if your problem is resolved or not.
If none of the above methods work, then uninstall your Netflix app and reinstall it again. This method may be able to resolve your problem. Type control in the Windows search bar then click on the top result to open Control Panel. Click on Uninstall a program link under Programs. Now right-click on the Netflix app and select Uninstall.
Restart your computer the Netflix app will be completely removed from your device. To install Netflix again, download it from the Microsoft Store and install it. Once you install the Netflix app again, the problem may be resolved. Finally, check if Netflix is down by going here. If you have an error code, you may also search for it here.
Hopefully, using one of the above methods you may be able to Fix Netflix App Not Working On Windows 10 and you will be able to enjoy Netflix videos again without any interruption. Aditya is a self-motivated information technology professional and has been a technology writer for the last 7 years. He covers Internet services, mobile, Windows, software, and How-to guides. Your email address will not be published. Posted by Aditya Farrad Aditya is a self-motivated information technology professional and has been a technology writer for the last 7 years.
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